Vacancies

Summary

A great opportunity to combine academic study with on-the-job learning and experience to start a career as a Quality Technician in the Manufacturing Industry. The role covers a wide range of Engineering activities for a well-rounded learning experience that could lead to numerous career paths and opportunities for the right candidate.

What You'll Do At Work:

• Perform inspections/quality checks on manufactured components and raw materials
• Ensure non-conformances of work products, processes, and project activities are identified, recorded, and communicated to interested parties - tracked, resolved, and further prevented (Root cause analysis/ 8D investigation)
• Monitor and analyse quality performance metrics to identify trends and drive continuous improvement efforts
• Support in Advanced Product Quality Planning (APQP) and lead Production Part Approval Process (PPAP) activities
• Support in developing QHSE policies, procedures, and programs to promote a safe and healthy work environment
• Conduct internal audits and inspections to identify potential hazards, risks, and areas for improvement
• Participate in supplier audits and assist with corrective action
• Manage and challenge customer scorecards
• Review all quality debit notes in a timely fashion
• Collaborate closely with engineers, fabricators, customers and suppliers to understand quality requirements and improve processes
• Maintain and prepare production documentation including standard operating procedures (SOPs)
• Taking part and assisting in pre-production reviews
• Assisting the General and Engineering Managers in preparation for external accreditation audits (ISO9001 and ISO14001)

After fulfilling quality and compliance duties, the candidate will be expected to assist the Engineering Department with any other reasonable duties which may include learning CAD (Computer Aided Design) Software and Nesting/Programming for the Lasers. The individual will report to the Engineering Manager. Training will be provided in all areas to develop a multi-skilled individual.

Where You'll Work

Upper Keys, Keys Park, Cannock, WS12 2GE

Training

Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills. Training Provider - PTP Training Training Course - Engineering Operative (Level 2) - Understanding apprenticeship levels (opens in new tab) Training Schedule - The successful candidate must attend PTP Training's Walsall Centre once a week

Requirements

Essential Qualifications: GCSE in:

• English (Grade 4/C and above)
• Maths (Grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisational skills
• Problem solving skills
• Number skills
• Analytical skills
• Logical
• Initiative

Other Requirements

• Basic Technical Skills Desirable (Understanding of Measurement Tools, Equipment and Software that is Used in Industry)
• Familiarity with MS Office Suite (Excel, Word and Outlook)
• Computer Literacy (Confidence to Learn New Software)
• Good Communication Skills (Verbal and Written)
• Health & Safety Awareness Desirable (Understands and Applies Basic Practice – PPE etc.)
• Time Management (Prioritises Tasks Effectively, Manages Workload, Productive)
• Organisation (Keeps Track of Tasks and Appointments, Accurately Logs Work)
• Numeracy and Literacy (Understand Basic Measurements, Data, Calculations, Formula and the Ability to Read and Interpret Documents, Manuals etc.)
• Problem-Solving Ability (Thinks Logically to Overcome Challenges, Asks the Right Questions / Seeks Help Where Appropriate)

About This Employer

Laser Process is part of Sirius Manufacturing Group (SMG) - operating six state-of-the-art manufacturing facilities across the UK. We provide comprehensive manufacturing support from Research and Development (R&D) through to final production. Based in the Midlands for over 30 years, Laser Process is ideally situated to provide a nationwide service. With a highly experienced team, the company has built its reputation on providing a reliable, friendly service. Since 1990 Laser Process has been a leader when it comes to the adoption of new technology. We are committed to investing in the latest cutting technology. Our skilled team use set of the art high speed laser cutting systems plus CNC pressbrake bending equipment. This coupled with fabrication, assembly and finishing we can be a 'one-stop-shop' for one offs or full production quantities.

Company benefits

Early Finish on Fridays, 33 Days Annual Leave Per Year (Including Bank Holidays), 5 Days Sick Pay (After 2 Years Service), Free On-Site Parking, Christmas Shutdown

Based at our Tamworth site, you’ll help build and service award-winning spas, gain hands-on experience, and earn while you learn. We’re looking for motivated individuals who can pick things up quickly and enjoy practical, hands-on work. This is your chance to build your future with our leading Midlands manufacturing business.

Duties to Include

• Assemble components in a manufacturing environment
• Use hand tools and air tools for production tasks
• Follow detailed work instructions to complete jobs accurately
• Perform quality checks to ensure products meet required standards
• Maintain attention to detail throughout all tasks
• Apply a practical, problem-solving approach to work
• Learn and adapt quickly through the provided full training

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Lean manufacturing operative (level 2) - Understanding apprenticeship levels (opens in new tab)

Training Schedule:  Training will be delivered on site, and possibly at our Walsall Training Centre, depending on transport options available. On-site training will be delivered once a month.

Desired skills and personal qualities

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Number skills
• Logical
• Initiative
• Patience

Qualifications

• English (grade C/4 or above)
• Mathematics (grade C/4 or above)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Other Requirements

• Interest in working in a production environment • Working in a busy production environment • Experience of working in a fluid environment where priorities can change, and flexibility is essential • Working to production schedules Essential Skills: • Ability to work on own or as part of a team • Preserves a safe and clean work environment • Excellent communication skills • Ability to lift heavy packages • Trustworthy and dependable • Punctual

About the Company

RotoSpa is a family-run, award-winning British business based in Sutton Coldfield. Founded in 2003 to meet the need for UK-made hot tubs, we’ve since become the country’s only hot tub manufacturer, delivering thousands of units to homes, retailers, holiday parks, and hire companies across the UK. We take pride in our innovation, attention to detail, and outstanding customer service, and we believe in investing in our people to help them grow.

https://www.rotospa.co.uk/ (opens in new tab)

Address

Leawood Heathley Lane, Drayton Bassett Tamworth B78 3TT

Company benefits

28 days holiday (including bank holidays), increasing with service. Free on-site parking and refreshments. Branded workwear and staff events. A varied and rewarding role in a growing independent business.

Summary

A great new apprenticeship opportunity is available with Hall & Pickles. You’ll learn all about steel stockholding while building skills in sales, customer service, and account management. Through hands-on training and a qualification, you’ll be ready to win new customers and help grow the business.

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Learn the technical aspects of Steel Stockholding and train in a range of commercial processes, including Sales, Customer Service and Account Management. The aim is to become capable of maximising company revenue by attaining new customers and processing customers’ orders, ensuring all aspects meet the requirements of the customer and the company. Skills and experience will be acquired through on-the-job training and completion of an apprenticeship qualification, resulting in a professional approach to selling. Main Role and Responsibilities:

• Build, develop and maintain good working relationships with existing customers, responding to requests efficiently and courteously.
• Gathering market and customer data/information.
• Prospect for new business by contacting potential customers and promoting the benefits of making purchases with Hall & Pickles as opposed to other companies.
• Negotiate terms of an agreement, closing sales and variations in price, delivery and specifications.
• Liaise with suppliers to check on the progress of existing orders.
• Check quantities of goods in stock.
• Record sales and order information using Company systems.
• Monitoring own sales performance, aiming to meet or exceed targets.
• Make accurate, rapid cost calculations and provide customers with quotations.
• Scan and print dispatch documents.
• Goods inwards administration.
• Understand and aim to pre-empt the individual needs of each customer.
• Carry out prompt calls to develop and expand business with existing customers.
• Carry out proactive sales calls to prospective customers, including cold calling and pitching products, whilst maintaining a good working relationship with new contacts.
• Promote current and new product lines to prospective and existing customers.
• Process customer orders and follow up on quotes, outstanding orders, etc.
• Liaise with customers to successfully resolve any potential issues and increase sales revenues as appropriate.
• Provide high levels of customer service to achieve customer complete satisfaction.
• Once trained, work to exceed KPI’s set and personal sales targets.

Other Duties:

• Liaise with the wider Wombourne sales team, along with other company departments and Head Office as required.
• Carry out any other duties and responsibilities within your capabilities, as directed by your Line Manager and/or other Senior Managers.
• Attend relevant meetings and training events as required, with a view to continually improving your own performance.
• Ensure own health and safety and that of other employees is not put at risk by their actions.
• Follow company policies and procedures at all times.

This list cannot be considered a complete list of responsibilities and may be asked to carry out further or alternative duties at any time.

Where you'll work

Bridgnorth Road Wombourne Wolverhampton WV5 0AF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

P.T.P. TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Training schedule

• Business Administration Apprenticeship Standard
• Functional skills in maths and English if required.
• Internal relevant training courses as required for the job

Delivery –  Required attendance to 9 workshops throughout the course of the apprenticeship.

Requirements

Desirable qualifications

GCSE in:

• English (grade 4/C and above)
• Maths (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative
• Non judgemental
• Patience

Other requirements

• Good IT skills and competent with Microsoft Office applications (Word, Excel, Outlook) and other databases • Able to listen, question, show empathy and relate well to people from all backgrounds. • Able to work in partnership with others, internally and externally. • Ability to work alone or within a team environment • Able to deal with stressful situations using tact & diplomacy

About this employer

Founded by John Hall the Fourth, Hall & Pickles began two centuries ago serving a very different industrial market than that of the new millennium. Through seven generations of the Hall family, Hall & Pickles has evolved through consistent investment and innovation into the market leader we are today. A stockholding dynasty Through seven generations of the Hall family, Hall & Pickles has evolved through consistent investment and innovation into the market leader we are today. From humble beginnings back in 1812 Hall & Pickles are now one of the largest independent stockholders in the United Kingdom with an annual turnover in excess of £100 million. The UK’s leading steel stockholder for over 200 years Despite many changes in Industry over the last two centuries Hall & Pickles have remained at the forefront of steel stockholding leading innovation and development of steel supply throughout the UK. Where we are now Manufacturing in steel continues to evolve with an increasing requirement from our customers to process more of the steel we supply them. Continual investment in sawing, drilling, blasting, painting and laser cutting equipment ensures that Hall & Pickles continues to lead the market in steel processing.

https://www.hallandpickles.co.uk/ (opens in new tab)

A family run engineering company who are seeking to recruit an apprentice to join their busy team. This role involves working on a diverse range of tasks using Lathe machines, welding equipment, pillar drills, grinders, hand tools and milling equipment.

What You'll Do At Work:

• Using hand tools to take apart and clean down equipment for investigation and fault finding
• Operating standard traditional milling and lathe machinery
• Undertaking grinding machine operations
• Troubleshooting
• Carrying out Quality Control and checking parts are accurate to drawings
• Drilling (pedestal m/c) operations
• Undertaking general housekeeping duties
• Conforming to health and safety practices

Where You'll Work:

Bank Street off Foxoak Street Cradley Heath West Midlands B64 5DE

Training Course

• Engineering operative (level 2)

  Understanding apprenticeship levels (opens in new tab)

Training Schedule

Engineering Operative Level 2. The successful candidate must attend PTP's Walsall Centre once a week. (Essex Terrace, Intown, Walsall, WS1 1SQ). Potential opportunity to be trained in counterbalance forklift truck driving and overhead crane operation.

Requirements 

Desirable Qualifications GCSE's in:

• English (grade 4/C and above)
• Maths (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Team working
• Non judgemental
• Patience
• Physical fitness

Other requirements

How will you travel to work? The successful candidate must attend PTP’s Walsall Centre once a week.

About this employer

PSI Pressure Systems Installation, are hydraulic specialists based in Cradley Heath with over 30 years’ experience providing quality support and service to a wide range of industries. PSI Predominately overhaul and repair all kinds of hydraulic equipment for industry such as cylinders and powerpacks in our fully equipped workshop or at customers premises wherever the job takes us – we offer a safe, professional service. This is a very varied role and would suit someone who is mechanically minded, methodical and precise.

https://www.rjmechanicalsolutions.co.uk/ (opens in new tab)

Company benefits

• Continued Training prospects to level 3 and higher. • Depending on skill level and competence, mobile phone and company vehicle. • Pension, PMI, • Tool allowance once qualifies to level 2

A great opportunity has come up for the successful candidate to join our friendly team at Serenity Dental Care. As an Apprentice Dental Nurse, you will assist the dentist to undergo full training to develop skills to enable you to progress with a view for a full-time vacancy once qualified.

Duties to Include

• Assisting the dentist chairside
• Updating client records
• Cleaning and decontamination of tools and surgery
• Reception duties
• General admin duties

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Dental nurse (GDC 2023) (level 3) - Understanding apprenticeship levels (opens in new tab)

Training Schedule:

• Dental Nurse GDC 2025 Level 3 Apprenticeship Standard
• Functional Skills if required

Desired skills and personal qualities

• Administrative skills
• Attention to detail
• Communication skills
• Customer care skills
• Initiative
• IT skills
• Logical
• Non judgemental
• Number skills
• Patience

Qualifications

• English (grade 4/C and above)
• Maths (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Other Requirements

How would you get to the place of work

About the Company

Serenity Dental Care is a family owned practice with a goal to help the community meet its healthcare needs. We aim to provide a thorough, caring and clinically excellent service for all of our patients. Over the last few years we have grown to offer a complete service, including cosmetic dentistry and implants. Many patients enquire about the difference between NHS and Private dentistry. At Serenity Dental Care, we ensure to treat all patients with respect and empathy whatever system they are treated under. NHS contracts permit treatment to get your teeth into a state of health, not necessarily the best option possible, nor the most cosmetic. Private dentistry has the following advantages: Appointment times outside of working hours, including weekends and evenings More time to complete private workflows, ensuring the highest possible level of care Larger range of treatment options available, including all ceramic restorations and precious metals Use of digital scanners to ensure the highest levels of accuracy Private treatments such as implants and Invisalign that are unavailable on the NHS

Address

39 Heron Street Rugeley Staffordshire WS15 2DZ

The apprentice will play a key role in ensuring the business meet its key goals and targets. Providing a general administrative support to the Materials, Planning & Logistics (MP&L) function including the warehouse, customer services, planning and expediting.

Duties to Include

• Assisting with the maintenance and updating of the relevant Information Management System, portal or system including but not limited MRP system
• Assisting warehouse department with CHEP bookings
• Loading of customer schedules where necessary
• Arrange customer collections in a timely manner
• Loading of supplier schedules, and communicating with them for accurate delivery dates
• Assisting with all general administration duties including preparation of reports, letters, data analysis and filing
• Assist with the collation of Data and Key Metrics Maintaining a good standard of housekeeping within your own work area
• Undertake any other duties as directed that can reasonably be accommodated within the scope and salary range for the job and your expertise
• Maintain professional competence by always complying with training procedures
• Become familiar with the aims, values and aspirations of the company to sustain and promote them
• Assisting with the arrangements for internal meetings

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Business Administrator Level 3 Apprenticeship Standard -

  Understanding apprenticeship levels (opens in new tab)

• Relevant workplace training Functional Skills if required

Desired skills and personal qualities

• Administrative skills
• Analytical skills
• Attention to detail
• Communication skills
• Customer care skills
• Initiative
• IT skills
• Logical
• Non judgemental
• Number skills
• Organisation skills
• Patience
• Problem solving skills
• Team working

Qualifications

Essential Requirements

BTEC in:

• Business (grade Pass)

Desirable qualifications

GCSE in:

• English (grade C/4 or above)
• Mathematics (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Other Requirements

At least 1 year's work experience in customer service is required. What has attracted you to the role? Why do you think you would succeed in the role?

About the Company

WHS Plastics successfully operates in a highly competitive global marketplace, partnering with major international companies in a variety of market segments including automotive, electronics, extrusion, industrial, off highway, packaging, metal pressings and hygiene products. We have a strong UK footprint supporting some of the UK's biggest brands along with an overseas facility supplying blue chip global companies. The core of our business is the design and manufacturing of injection mouldings ranging from high quality functional parts, to complex assemblies featuring added value elements such as painting and foiling processes, for both interior and exterior automotive components. To complement these skills, we advise customers on material choices, the use of technical polymers and recyclable materials. We also manufacture high quality injection moulding tools, assembly equipment and a wide range of metal pressings. When dealing with customers we always deliver measurable benefits to differentiate our offerings from the competition.

Address

Thorns Road Brierley Hill DY5 2LA

An excellent opportunity has arisen for an apprentice to work. Working within a busy office environment, training will cover all aspects of a busy accountancy practice, giving you the knowledge and experience required to progress in your career.

Duties to Include

• Maintenance of weekly and monthly client records on different software packages
• Ensure all paperwork is received promptly from clients
• Reconciliation of statements
• Drafting of VAT returns Payroll services
• Drafting workings papers for accounts preparations
• Ad hoc
• Administrative duties

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

Accounts or finance assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

Training Schedule

• AAT Level 2 Foundation in Accounting
• Functional skills in Maths and English, if required

Desired skills and personal qualities

• Administrative skills
• Attention to detail
• Communication skills
• Initiative
• IT skills
• Number skills
• Organisation skills
• Presentation skills
• Problem solving skills
• Team working

Qualifications

Desirable qualifications

GCSE in:

• English (grade 4/C and above)
• Maths (grade 4/C and above)

• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Other Requirements

Location: Based between Codsall & Albrighton, just off the A41, so your own transport is a necessity as we are not on any public transport routes. Must be able to travel to the Walsall training centre on a Bi-Weekly basis.

About the Company

Chartered Certified Accountants and Registered Auditors.

Address

First Floor Willow house Holyhead Road Kingswood Business Park Wolverhampton WV7 3AU

A great opportunity has come up for the successful candidate to join our friendly team at Great Bridge Dental Care. As a trainee dental nurse, you will assist the dentist and undergo full training to develop skills to enable you to progress with a view to a full-time vacancy once qualified.

Duties to Include

• Assisting the dentist chairside
• Updating client records
• Cleaning and decontamination of tools and surgery
• Reception duties
• General admin duties

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Dental Nurse (GDC 2023) (level 3)

Understanding apprenticeship levels (open in new tab)

Training Schedule

• Dental Nurse Level 3 Apprenticeship Standard (GDC)
• Functional skills if required

Requirements

Desirable Qualifications

GCSE in:

• English (grade 4/C and above)
• Maths (grade 4/C and above)
• Share if you have any other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Desired skills and personal qualities

• Administrative skills
• Analytical skills
• Attention to detail
• Communication skills
• Creative
• Customer care skills
• Initiative
• Logical
• Non judgemental
• Number skills
• Organisation skills
• Patience
• Physical fitness
• Presentation skills
• Problem solving skills
• Team working

Qualifications

• GCSE English (Grade 4) desirable
• GCSE Maths (Grade 4) desirable

Other Requirements

How will you travel to work? One day per week is required at our Walsall training centre.

About the Company

We are a surgery practice based in the high street of Great Bridge. We have a very strong close team that work well together. We pride ourselves on providing the best care for our patients. We have free parking at the rear of the practice, courses are provided and paid for by the practice.

Address

11 Market Place, Tipton, DY4 7AR

An excellent opportunity has arisen for a candidate to work with. We are looking for someone to join our nursery to support the children with their care and education.

Duties to Include

• Supporting children with their day-to-day activities
• Offering care and understanding to children
• Planning and implementing educational activities through the week
• Speaking to parents about their child’s day and their development
• Working as part of a busy, effective team
• Helping children to settle using appropriate support and care
• General housekeeping duties

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Level 3 Early Years Educator
• Functional Skills if required

What you will learn

Desired skills and personal qualities

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

Essential qualifications

• Early Years Practitioner (grade Pass)

Desirable qualifications

GCSE in:

• English (grade C/4 or above)
• Mathematics (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Other requirements

Candidates will need to pass a DBS check to start the role. Candidates will need 2 good references. About the Company

Employer Description Our practitioners will create amazing play spaces for the children where they will have the opportunity to become inquisitive, capable learners. The invitations to learning, created by our team will promote curiosity, imagination, awe and wonder for the children.

Address 55 PARK LANE WEST TIPTON DY4 8LF  

An exciting opportunity to join an established commercial team. Training will be provided in several key areas including, purchasing, logistics, managing inventory levels, monitoring customer demand, and liaising with out finance team. Opportunities to progress on successful completion of apprenticeship.

Duties to Include

• Assist in the sourcing, and procuring of materials, components and services critical to the manufacture of emergency lighting products
• Monitor and manage inventory levels, lead times, and re-order points to ensure seamless production and supply continuity
• Evaluate supplier performances
• Prepare and process purchase orders, ensuring compliance with company policies and quality expectations
• Follow the sales order process using resource planning tools
• Assist and advise customers regarding current and future stock availability
• Participate in the daily production review meeting updating the Manufacturing Manager with any changes in customer demand
• Raise daily despatch notes and customer invoices ensuring information is accurate at all times

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Business Administrator Level 3

Course Contents: 

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training Schedule

• Business Administrator Level 3
• Functional Skills Maths and English if required
• Training schedule has yet to be agreed
• An apprenticeship includes regular training with a college or other training organisation
• At least 20% of your working hours will be spent training or studying
• Details will be made available at a later date

Desired skills and personal qualities

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Essential Qualifications

• GCSE English (Grade 4 & above)
• GCSE Maths (Grade 4 & above)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Other Requirements

The ideal candidate will have a keen eye for detail and has a willingness to put the interests of the business first. Candidates must have a mature outlook.

About the Company

One-LUX Ltd is a proudly British manufacturer specialising in the design and manufacture of emergency lighting components and systems. With a strong commitment to quality, innovation, and craftsmanship, we take pride in producing reliable solutions that work first time every time. Our company embodies a “Made in Britain” ethos at its core, ensuring that every product meets the highest standards of quality, durability, and safety. https://www.one-lux.com/

Address

Unit 3 Merchants Park, Merchants Way, Aldridge, Walsall, WS9 8SW

Company Benefits

Holidays – 20 + Bank holidays rising to 25 on completion of apprenticeship. Additional days holiday for birthday after 2 years’ service.

A great opportunity has come up for the successful candidate to join our friendly team at Sohal Dental Practice. You will also be updating client records. As an apprentice dental nurse, you will assist the dentist and undergo full training to develop skills to enable you to progress with a view for a full-time vacancy once qualified.

Duties to Include

• Assisting the dentist chairside
• Updating client records
• Cleaning and decontamination of tools and surgery
• Reception duties
• General admin duties

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Dental nurse (GDC 2023) (level 3)

Course Contents

• Identify relevant and appropriate dental, oral, craniofacial, and general anatomy, recognising the diversity of anatomy across the patient population.
• Evaluate the health risks of prescribed, non-prescribed and recreational drug use and misuse on oral and general health.
• Evaluate the scientific principles underpinning the use of materials and Biomaterials, their limitations and selection, with emphasis on those used in dentistry.
• Identify the signs of abuse, neglect or emotional trauma, explain local and national systems that safeguard the welfare of children and adults.
• Identify the signs of normal and abnormal facial growth, physical, mental and dental development milestones and explain their significance.
• Assess patients’ levels of anxiety, experience, and expectations in respect of dental care and oral health.
• Contribute to relevant special investigations and diagnostic procedures.
• Undertake orthodontic assessment.
• Obtain valid consent from patients explaining all the relevant factors and taking into account the legal requirements where appropriate within scope of practice.
• Record an accurate and contemporaneous patient history.
• Accurately record dental charting as carried out by other appropriate registrants.
• Accurately record an oral health assessment.
• Prepare records, images, equipment and materials for clinical assessment.
• Process and manage dental radiographs and images.
• Manage patient anxiety appropriately, effectively, and safely.
• Monitor, support and reassure patients through effective communication and behavioural techniques.
• Identify changes in the patient’s reported oral health status and take appropriate action.
• Make arrangements for follow-up care as prescribed by the operator.
• Provide chairside support to the operator during treatment.
• Prepare, mix and handle dental materials.
• Identify and explain the risks within and around the clinical environment and manage these in a safe and effective manner.
• Implement, perform, and manage effective decontamination and infection control procedures according to current guidelines.
• Prepare and maintain the clinical environment including the instruments and equipment.
• Identify, assess, and manage medical emergencies.
• Provide patients/carers with comprehensive, personalised preventive advice, instruction, and intervention in a manner which is accessible, promotes self-care and motivates patients/carers to comply with advice and take responsibility to maintain and improve oral health.
• Support the management of patients with acute oral conditions ensuring involvement of appropriate dental team members.
• Adopt an evidence-based approach to clinical practice.
• Communicate effectively and sensitively, tailoring to context, by spoken, written and or electronic means with all patients, including patients whose first language is not English, using representatives or interpreters where necessary, in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma and difficult circumstances, such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• Communicate effectively and sensitively by spoken, written and electronic means with the public.
• Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion and raising concerns when problems arise, including where patients cause distress to staff.
• Maintain contemporaneous, complete and accurate patient records in accordance with legal requirements and best practice.
• Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Communicate appropriately and effectively in professional discussions and transactions.
• Give feedback effectively to other members of the team.
• Respect the roles of dental and other healthcare professionals in the context of learning and working in a dental and wider healthcare team.
• Demonstrate effective team working.
• Contribute to your team in providing dental care for patients.
• Where appropriate manage, refer or delegate work according to the scope of practice of members of the dental team, in line with competence and professional practice.
• Take a patient-centred approach to working with the dental and wider healthcare team.
• Raise concerns where appropriate about your own or others’ health, behaviour or professional performance.
• Comply with systems and processes to support safe patient care.
• Act in accordance with current best practice guidelines.
• Act in accordance with national and local clinical governance and health and safety requirements.
• Act within the legal frameworks which inform personal behaviour, the delivery of healthcare and the protection and promotion of the health of individual patients.
• Act with integrity and ensure your actions maintain the trust of colleagues, patients, and the public in you, your team, and the profession across all environments and media.
• Demonstrate personal accountability to patients, the regulator, the team and wider community.
• Work in partnership with colleagues to develop and maintain an effective and supportive environment which promotes the safety and wellbeing of the patient and dental team.
• Where appropriate lead, manage and take professional responsibility for the actions of colleagues and other members of the team involved in patient care.
• Where appropriate support patients to negotiate the barriers and challenges which prevent sections of the population accessing oral healthcare, including patients from marginalised populations and patients with protected characteristics.
• Treat your patients, members of the public and your colleagues with dignity and respect and without discrimination.
• Support patients to make informed decisions about their care, making their interests your first concern.
• Demonstrate cultural competence, accepting and respecting the diversity of patients and colleagues.
• Provide the best possible outcome for your patients by using your knowledge and skills, acting as an advocate for their needs where appropriate.
• Speak up to protect others from harm.
• Evaluate the effectiveness of evidence-based prevention at a community and or population level.
• Proactively address discriminatory language, behaviour and microaggressions from colleagues, patients and other professionals.
• Evaluate the role of health promotion in terms of the changing environment, community and individual behaviours to deliver health gain.
• Evaluate and apply the evidence base in relation to the environmental impacts of common treatment methods and approaches to the delivery of oral healthcare.
• Contribute positively to the healthcare communities of which you are a part.
• Evaluate an evidence base.
• Utilise the receipt of effective feedback in the professional development of self.
• Demonstrate personal development planning, recording of evidence, and reflective practice.
• Evaluate the impact of new techniques and technologies as they relate to dental nurse practice.
• Accurately assess your own capabilities and limitations in the interest of high-quality patient care and seek advice from supervisors or colleagues where appropriate.
• Recognise personal assumptions, biases and prejudices and manage the impact of these on patient care and professional behaviour with colleagues, patients and wider society.
• Recognise the impact of contextual factors on the health care environment and patient safety and manage this professionally.
• Demonstrate own professional responsibility in the development of self.
• Develop and maintain professional knowledge and competence.
• Demonstrate engagement with systems and personal strategies which promote and maintain physical and mental wellbeing.
• Demonstrate appropriate continuous improvement activities.
• Recognise when and how to take action if wellbeing is compromised to a point of affecting an individual’s role or professional relationships.
• Effectively manage your own time and resources.
• Underpin all patient care with a preventive approach, that takes account of patient compliance and self-care, to contribute to the patient’s long-term oral and general health.
• Identify relevant and appropriate dental, oral, craniofacial, and general anatomy, recognising the diversity of anatomy across the patient population.
• Evaluate the health risks of prescribed, non-prescribed and recreational drug use and misuse on oral and general health.
• Evaluate the scientific principles underpinning the use of materials and Biomaterials, their limitations and selection, with emphasis on those used in dentistry.
• Identify the signs of abuse, neglect or emotional trauma, explain local and national systems that safeguard the welfare of children and adults.
• Identify the signs of normal and abnormal facial growth, physical, mental and dental development milestones and explain their significance.
• Assess patients’ levels of anxiety, experience, and expectations in respect of dental care and oral health.
• Contribute to relevant special investigations and diagnostic procedures.
• Undertake orthodontic assessment.
• Obtain valid consent from patients explaining all the relevant factors and taking into account the legal requirements where appropriate within scope of practice.
• Record an accurate and contemporaneous patient history.
• Accurately record dental charting as carried out by other appropriate registrants.
• Accurately record an oral health assessment.
• Prepare records, images, equipment and materials for clinical assessment.
• Process and manage dental radiographs and images.
• Manage patient anxiety appropriately, effectively, and safely.
• Monitor, support and reassure patients through effective communication and behavioural techniques.
• Identify changes in the patient’s reported oral health status and take appropriate action.
• Make arrangements for follow-up care as prescribed by the operator.
• Provide chairside support to the operator during treatment.
• Prepare, mix and handle dental materials.
• Identify and explain the risks within and around the clinical environment and manage these in a safe and effective manner.
• Implement, perform, and manage effective decontamination and infection control procedures according to current guidelines.
• Prepare and maintain the clinical environment including the instruments and equipment.
• Identify, assess, and manage medical emergencies.
• Provide patients/carers with comprehensive, personalised preventive advice, instruction, and intervention in a manner which is accessible, promotes self-care and motivates patients/carers to comply with advice and take responsibility to maintain and improve oral health.
• Support the management of patients with acute oral conditions ensuring involvement of appropriate dental team members.
• Adopt an evidence-based approach to clinical practice.
• Communicate effectively and sensitively, tailoring to context, by spoken, written and or electronic means with all patients, including patients whose first language is not English, using representatives or interpreters where necessary, in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma and difficult circumstances, such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• Communicate effectively and sensitively by spoken, written and electronic means with the public.
• Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion and raising concerns when problems arise, including where patients cause distress to staff.
• Maintain contemporaneous, complete and accurate patient records in accordance with legal requirements and best practice.
• Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Communicate appropriately and effectively in professional discussions and transactions.
• Give feedback effectively to other members of the team.
• Respect the roles of dental and other healthcare professionals in the context of learning and working in a dental and wider healthcare team.
• Demonstrate effective team working.
• Contribute to your team in providing dental care for patients.
• Where appropriate manage, refer or delegate work according to the scope of practice of members of the dental team, in line with competence and professional practice.
• Take a patient-centred approach to working with the dental and wider healthcare team.
• Raise concerns where appropriate about your own or others’ health, behaviour or professional performance.
• Comply with systems and processes to support safe patient care.
• Act in accordance with current best practice guidelines.
• Act in accordance with national and local clinical governance and health and safety requirements.
• Act within the legal frameworks which inform personal behaviour, the delivery of healthcare and the protection and promotion of the health of individual patients.
• Act with integrity and ensure your actions maintain the trust of colleagues, patients, and the public in you, your team, and the profession across all environments and media.
• Demonstrate personal accountability to patients, the regulator, the team and wider community.
• Work in partnership with colleagues to develop and maintain an effective and supportive environment which promotes the safety and wellbeing of the patient and dental team.
• Where appropriate lead, manage and take professional responsibility for the actions of colleagues and other members of the team involved in patient care.
• Where appropriate support patients to negotiate the barriers and challenges which prevent sections of the population accessing oral healthcare, including patients from marginalised populations and patients with protected characteristics.
• Treat your patients, members of the public and your colleagues with dignity and respect and without discrimination.
• Support patients to make informed decisions about their care, making their interests your first concern.
• Demonstrate cultural competence, accepting and respecting the diversity of patients and colleagues.
• Provide the best possible outcome for your patients by using your knowledge and skills, acting as an advocate for their needs where appropriate.
• Speak up to protect others from harm.
• Evaluate the effectiveness of evidence-based prevention at a community and or population level.
• Proactively address discriminatory language, behaviour and microaggressions from colleagues, patients and other professionals.
• Evaluate the role of health promotion in terms of the changing environment, community and individual behaviours to deliver health gain.
• Evaluate and apply the evidence base in relation to the environmental impacts of common treatment methods and approaches to the delivery of oral healthcare.
• Contribute positively to the healthcare communities of which you are a part.
• Evaluate an evidence base.
• Utilise the receipt of effective feedback in the professional development of self.
• Demonstrate personal development planning, recording of evidence, and reflective practice.
• Evaluate the impact of new techniques and technologies as they relate to dental nurse practice.
• Accurately assess your own capabilities and limitations in the interest of high-quality patient care and seek advice from supervisors or colleagues where appropriate.
• Recognise personal assumptions, biases and prejudices and manage the impact of these on patient care and professional behaviour with colleagues, patients and wider society.
• Recognise the impact of contextual factors on the health care environment and patient safety and manage this professionally.
• Demonstrate own professional responsibility in the development of self.
• Develop and maintain professional knowledge and competence.
• Demonstrate engagement with systems and personal strategies which promote and maintain physical and mental wellbeing.
• Demonstrate appropriate continuous improvement activities.
• Recognise when and how to take action if wellbeing is compromised to a point of affecting an individual’s role or professional relationships.
• Effectively manage your own time and resources.
• Underpin all patient care with a preventive approach, that takes account of patient compliance and self-care, to contribute to the patient’s long-term oral and general health.

Training Schedule

• NVQ Level 3 in Dental Nursing Functional Skills, if required
• Functional Skills in maths and English, if required

Desired skills and personal qualities

• Communication skills
• Attention to detail
• Customer care skills
• Presentation skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience
• Physical fitness

Other Requirements

DBS will be required for this role. Up to date vaccinations

Qualifications

• English (grade 4/C and above)
• Maths (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

About the Company

We are a well-established dental practice under new ownership looking to expand hence needing new staff members to join our team https://www.hapidental.com/

Address

271 SOHO ROAD BIRMINGHAM B21 9SA  

A great opportunity has come up for the successful candidate to join our friendly team at Pickering House. As an apprentice dental nurse, you will assist the dentist and undergo full training. This training will help you develop the skills needed to progress in your role, with the potential for a full-time role once qualified.

Duties to Include

• Assisting the dentist chairside
• Updating client records
• Cleaning and decontamination of tools and surgery
• Reception duties
• General admin duties

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Dental nurse (GDC 2023) (level 3)

More Training Information

• NVQ Level 3 in Dental Nursing
• Functional Skills, if required

Course Contents

• Identify relevant and appropriate dental, oral, craniofacial, and general anatomy, recognising the diversity of anatomy across the patient population.
• Evaluate the health risks of prescribed, non-prescribed and recreational drug use and misuse on oral and general health.
• Evaluate the scientific principles underpinning the use of materials and Biomaterials, their limitations and selection, with emphasis on those used in dentistry.
• Identify the signs of abuse, neglect or emotional trauma, explain local and national systems that safeguard the welfare of children and adults.
• Identify the signs of normal and abnormal facial growth, physical, mental and dental development milestones and explain their significance.
• Assess patients’ levels of anxiety, experience, and expectations in respect of dental care and oral health.
• Contribute to relevant special investigations and diagnostic procedures.
• Undertake orthodontic assessment.
• Obtain valid consent from patients explaining all the relevant factors and taking into account the legal requirements where appropriate within scope of practice.
• Record an accurate and contemporaneous patient history.
• Accurately record dental charting as carried out by other appropriate registrants.
• Accurately record an oral health assessment.
• Prepare records, images, equipment and materials for clinical assessment.
• Process and manage dental radiographs and images.
• Manage patient anxiety appropriately, effectively, and safely.
• Monitor, support and reassure patients through effective communication and behavioural techniques.
• Identify changes in the patient’s reported oral health status and take appropriate action.
• Make arrangements for follow-up care as prescribed by the operator.
• Provide chairside support to the operator during treatment.
• Prepare, mix and handle dental materials.
• Identify and explain the risks within and around the clinical environment and manage these in a safe and effective manner.
• Implement, perform, and manage effective decontamination and infection control procedures according to current guidelines.
• Prepare and maintain the clinical environment including the instruments and equipment.
• Identify, assess, and manage medical emergencies.
• Provide patients/carers with comprehensive, personalised preventive advice, instruction, and intervention in a manner which is accessible, promotes self-care and motivates patients/carers to comply with advice and take responsibility to maintain and improve oral health.
• Support the management of patients with acute oral conditions ensuring involvement of appropriate dental team members.
• Adopt an evidence-based approach to clinical practice.
• Communicate effectively and sensitively, tailoring to context, by spoken, written and or electronic means with all patients, including patients whose first language is not English, using representatives or interpreters where necessary, in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma and difficult circumstances, such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• Communicate effectively and sensitively by spoken, written and electronic means with the public.
• Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion and raising concerns when problems arise, including where patients cause distress to staff.
• Maintain contemporaneous, complete and accurate patient records in accordance with legal requirements and best practice.
• Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Communicate appropriately and effectively in professional discussions and transactions.
• Give feedback effectively to other members of the team.
• Respect the roles of dental and other healthcare professionals in the context of learning and working in a dental and wider healthcare team.
• Demonstrate effective team working.
• Contribute to your team in providing dental care for patients.
• Where appropriate manage, refer or delegate work according to the scope of practice of members of the dental team, in line with competence and professional practice.
• Take a patient-centred approach to working with the dental and wider healthcare team.
• Raise concerns where appropriate about your own or others’ health, behaviour or professional performance.
• Comply with systems and processes to support safe patient care.
• Act in accordance with current best practice guidelines.
• Act in accordance with national and local clinical governance and health and safety requirements.
• Act within the legal frameworks which inform personal behaviour, the delivery of healthcare and the protection and promotion of the health of individual patients.
• Act with integrity and ensure your actions maintain the trust of colleagues, patients, and the public in you, your team, and the profession across all environments and media.
• Demonstrate personal accountability to patients, the regulator, the team and wider community.
• Work in partnership with colleagues to develop and maintain an effective and supportive environment which promotes the safety and wellbeing of the patient and dental team.
• Where appropriate lead, manage and take professional responsibility for the actions of colleagues and other members of the team involved in patient care.
• Where appropriate support patients to negotiate the barriers and challenges which prevent sections of the population accessing oral healthcare, including patients from marginalised populations and patients with protected characteristics.
• Treat your patients, members of the public and your colleagues with dignity and respect and without discrimination.
• Support patients to make informed decisions about their care, making their interests your first concern.
• Demonstrate cultural competence, accepting and respecting the diversity of patients and colleagues.
• Provide the best possible outcome for your patients by using your knowledge and skills, acting as an advocate for their needs where appropriate.
• Speak up to protect others from harm.
• Evaluate the effectiveness of evidence-based prevention at a community and or population level.
• Proactively address discriminatory language, behaviour and microaggressions from colleagues, patients and other professionals.
• Evaluate the role of health promotion in terms of the changing environment, community and individual behaviours to deliver health gain.
• Evaluate and apply the evidence base in relation to the environmental impacts of common treatment methods and approaches to the delivery of oral healthcare.
• Contribute positively to the healthcare communities of which you are a part.
• Evaluate an evidence base.
• Utilise the receipt of effective feedback in the professional development of self.
• Demonstrate personal development planning, recording of evidence, and reflective practice.
• Evaluate the impact of new techniques and technologies as they relate to dental nurse practice.
• Accurately assess your own capabilities and limitations in the interest of high-quality patient care and seek advice from supervisors or colleagues where appropriate.
• Recognise personal assumptions, biases and prejudices and manage the impact of these on patient care and professional behaviour with colleagues, patients and wider society.
• Recognise the impact of contextual factors on the health care environment and patient safety and manage this professionally.
• Demonstrate own professional responsibility in the development of self.
• Develop and maintain professional knowledge and competence.
• Demonstrate engagement with systems and personal strategies which promote and maintain physical and mental wellbeing.
• Demonstrate appropriate continuous improvement activities.
• Recognise when and how to take action if wellbeing is compromised to a point of affecting an individual’s role or professional relationships.
• Effectively manage your own time and resources.
• Underpin all patient care with a preventive approach, that takes account of patient compliance and self-care, to contribute to the patient’s long-term oral and general health.
• Identify relevant and appropriate dental, oral, craniofacial, and general anatomy, recognising the diversity of anatomy across the patient population.
• Evaluate the health risks of prescribed, non-prescribed and recreational drug use and misuse on oral and general health.
• Evaluate the scientific principles underpinning the use of materials and Biomaterials, their limitations and selection, with emphasis on those used in dentistry.
• Identify the signs of abuse, neglect or emotional trauma, explain local and national systems that safeguard the welfare of children and adults.
• Identify the signs of normal and abnormal facial growth, physical, mental and dental development milestones and explain their significance.
• Assess patients’ levels of anxiety, experience, and expectations in respect of dental care and oral health.
• Contribute to relevant special investigations and diagnostic procedures.
• Undertake orthodontic assessment.
• Obtain valid consent from patients explaining all the relevant factors and taking into account the legal requirements where appropriate within scope of practice.
• Record an accurate and contemporaneous patient history.
• Accurately record dental charting as carried out by other appropriate registrants.
• Accurately record an oral health assessment.
• Prepare records, images, equipment and materials for clinical assessment.
• Process and manage dental radiographs and images.
• Manage patient anxiety appropriately, effectively, and safely.
• Monitor, support and reassure patients through effective communication and behavioural techniques.
• Identify changes in the patient’s reported oral health status and take appropriate action.
• Make arrangements for follow-up care as prescribed by the operator.
• Provide chairside support to the operator during treatment.
• Prepare, mix and handle dental materials.
• Identify and explain the risks within and around the clinical environment and manage these in a safe and effective manner.
• Implement, perform, and manage effective decontamination and infection control procedures according to current guidelines.
• Prepare and maintain the clinical environment including the instruments and equipment.
• Identify, assess, and manage medical emergencies.
• Provide patients/carers with comprehensive, personalised preventive advice, instruction, and intervention in a manner which is accessible, promotes self-care and motivates patients/carers to comply with advice and take responsibility to maintain and improve oral health.
• Support the management of patients with acute oral conditions ensuring involvement of appropriate dental team members.
• Adopt an evidence-based approach to clinical practice.
• Communicate effectively and sensitively, tailoring to context, by spoken, written and or electronic means with all patients, including patients whose first language is not English, using representatives or interpreters where necessary, in relation to patients with anxious or challenging behaviour or special considerations such as emotional trauma and difficult circumstances, such as breaking bad news, or discussing issues such as alcohol consumption, smoking, or diet.
• Communicate effectively and sensitively by spoken, written and electronic means with the public.
• Communicate effectively by spoken, written and electronic means with colleagues from dental and other healthcare professions in relation to the direct care of individual patients, oral health promotion and raising concerns when problems arise, including where patients cause distress to staff.
• Maintain contemporaneous, complete and accurate patient records in accordance with legal requirements and best practice.
• Communicate with care, compassion, empathy and respect in all professional interactions with patients, their representatives, the public and colleagues.
• Communicate appropriately and effectively in professional discussions and transactions.
• Give feedback effectively to other members of the team.
• Respect the roles of dental and other healthcare professionals in the context of learning and working in a dental and wider healthcare team.
• Demonstrate effective team working.
• Contribute to your team in providing dental care for patients.
• Where appropriate manage, refer or delegate work according to the scope of practice of members of the dental team, in line with competence and professional practice.
• Take a patient-centred approach to working with the dental and wider healthcare team.
• Raise concerns where appropriate about your own or others’ health, behaviour or professional performance.
• Comply with systems and processes to support safe patient care.
• Act in accordance with current best practice guidelines.
• Act in accordance with national and local clinical governance and health and safety requirements.
• Act within the legal frameworks which inform personal behaviour, the delivery of healthcare and the protection and promotion of the health of individual patients.
• Act with integrity and ensure your actions maintain the trust of colleagues, patients, and the public in you, your team, and the profession across all environments and media.
• Demonstrate personal accountability to patients, the regulator, the team and wider community.
• Work in partnership with colleagues to develop and maintain an effective and supportive environment which promotes the safety and wellbeing of the patient and dental team.
• Where appropriate lead, manage and take professional responsibility for the actions of colleagues and other members of the team involved in patient care.
• Where appropriate support patients to negotiate the barriers and challenges which prevent sections of the population accessing oral healthcare, including patients from marginalised populations and patients with protected characteristics.
• Treat your patients, members of the public and your colleagues with dignity and respect and without discrimination.
• Support patients to make informed decisions about their care, making their interests your first concern.
• Demonstrate cultural competence, accepting and respecting the diversity of patients and colleagues.
• Provide the best possible outcome for your patients by using your knowledge and skills, acting as an advocate for their needs where appropriate.
• Speak up to protect others from harm.
• Evaluate the effectiveness of evidence-based prevention at a community and or population level.
• Proactively address discriminatory language, behaviour and microaggressions from colleagues, patients and other professionals.
• Evaluate the role of health promotion in terms of the changing environment, community and individual behaviours to deliver health gain.
• Evaluate and apply the evidence base in relation to the environmental impacts of common treatment methods and approaches to the delivery of oral healthcare.
• Contribute positively to the healthcare communities of which you are a part.
• Evaluate an evidence base.
• Utilise the receipt of effective feedback in the professional development of self.
• Demonstrate personal development planning, recording of evidence, and reflective practice.
• Evaluate the impact of new techniques and technologies as they relate to dental nurse practice.
• Accurately assess your own capabilities and limitations in the interest of high-quality patient care and seek advice from supervisors or colleagues where appropriate.
• Recognise personal assumptions, biases and prejudices and manage the impact of these on patient care and professional behaviour with colleagues, patients and wider society.
• Recognise the impact of contextual factors on the health care environment and patient safety and manage this professionally.
• Demonstrate own professional responsibility in the development of self.
• Develop and maintain professional knowledge and competence.
• Demonstrate engagement with systems and personal strategies which promote and maintain physical and mental wellbeing.
• Demonstrate appropriate continuous improvement activities.
• Recognise when and how to take action if wellbeing is compromised to a point of affecting an individual’s role or professional relationships.
• Effectively manage your own time and resources.
• Underpin all patient care with a preventive approach, that takes account of patient compliance and self-care, to contribute to the patient’s long-term oral and general health.

Desired skills and personal qualities

• Administrative skills
• Attention to detail
• Communication skills
• Customer care skills
• Initiative
• Organisation skills
• Patience
• Presentation skills
• Team working

Qualifications

• English (grade C/4 or above)
• Mathematics (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Other Requirements

Mixture of online and face to face learning. May be occasionally required to attend our Walsall Centre at Essex Terrace, Intown, Walsall, WS1 1SQ. Travel to and from workplace. Long hours. Annual leave of 4 weeks plus bank holidays Apprentice wage for 12 months, then NMW

About the Company

We are a busy NHS dental practice in Lichfield City Centre. We have 5 surgeries, all modernised and computerised. We also provide independent services such as implants, sedation, Invisalign, facial aesthetics, and cosmetic dentistry.

Address

Pickering House 76 Upper St. John Street Lichfield WS14 9DX