Warehouse & Samples Coordinator Apprentice – Rug Couture

Summary

This apprenticeship is a hands-on mix of warehouse work and samples management. It's an exciting chance to learn new skills, be part of a supportive team, and start building a career in a busy and growing industry.

 

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

 

What you'll do at work

We’re a small, ambitious team looking for a highly organised, smart, motivated person to join us. This role starts part-time with scope to increase hours as we expand.

 

The Role:

A hands-on blend of warehouse operations and samples management.

Samples:

• Prepare and package rug samples ready for daily Royal Mail dispatch


• Follow up with customers by phone and email to confirm receipt, offer help, and convert interest into orders


• Keep the samples area impeccably organised and well-stocked

 

Warehouse:

• Receive deliveries, check goods, and prepare rugs for dispatch


• Wrap and package rugs securely, booking shipments through the DHL web portal


• Keep the warehouse tidy, safe, and efficient

 

Applicants must:

• Have a good telephone manner


• The ability to lift heavy rugs when required


• Reasonable computer skills, familiar with email (Outlook or Gmail), Word or Google Docs, and Excel or Google Sheets

 

Where you'll work

Unit 1 Gregston Industrial Estate, Birmingham Road, Oldbury, West Midlands, B69 4EX

 

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

 

Training course

• Customer service practitioner (level 2)


• Understanding apprenticeship levels (opens in new tab)

 

Training schedule

• Customer Service Level 2 Standard


• Relevant workplace training


• Functional Skills if required

 

Requirements

Desirable qualifications

GCSE in:

• English (grade C/4 or above)


• Mathematics (grade C/4 or above)


• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

 

Skills

• Communication skills


• IT skills


• Attention to detail


• Organisation skills


• Administrative skills


• Team working


• Non judgemental

 

Other requirements

About You • Ultra-organised & detail-driven — you like clear systems and neat shelves. • Tech-savvy — confident with Word, Excel, and email every day. • Great communicator — comfortable calling customers and writing clear emails. • Proactive — you spot what’s needed and get it done. • Team-minded — reliable, supportive, and happy to help where needed. • Bonus: any coding or web experience (not essential) — with opportunities to grow in this area if you’re interested.

 

About this employer

Rug Couture Limited has operated since 2006. With two established brands – rugcouture.com and naturalrugstore.co.uk – we’re entering a strong period of growth. Our ambition: become one of the world’s leading e-commerce flooring companies within the next two years.

https://www.rugcouture.com/ (opens in new tab)

 

Company benefits

Small, close-knit team with big ambitions. Varied work across customer engagement, logistics, operations plus optional digital projects. Training provided, we’ll set you up to succeed. Real opportunity to grow with the company as we scale.