Governance, Assurance and Data Protection Assistant Apprentice – EMH Group (VAC1000319131)

Duties to Include

• Undertake all aspects of administration as required to support the Governance, Risk, Assurance and Data Protection function, including but not limited to: accurate and timely minute taking, collating and distributing board and committee papers, raising of purchase orders, record keeping, filing, updating information channels for board and committee members, scanning, maintaining document and contract records, logging and maintaining accurate records of data protection and access to information queries or concerns and ensuring that Governance and data protection information on the Group’s external websites is up to date


• Organise and schedule meetings, maintaining effective diary management, taking minutes and producing documentation as required


• Monitor and manage queries or requests to ensure they are responded to in a timely manner, and in accordance with policies, procedures and legal and regulatory requirements


• Ensure all governance, risk, assurance and data protection related policies, processes and procedures meet in-house guidelines, are appropriately published and accessible to those who need them


• Support in the maintenance of up-to-date risk and assurance maps, data protection registers etc.


• Liaise with tenants and other data subjects on queries or concerns relating to data protection requests


• Scan, photocopy and maintain documents in line with data protection guidelines


• Deal with basic office management such as stationery supplies and post


• Use the IT systems to maintain records as required


• Always maintain confidentiality and handle all information in accordance with the Data Protection Policy


• Provide ad hoc administrative support to other areas of Corporate Services (such as Executive Director support, Health and Safety and Communications), where appropriate

• Work effectively with other team members to meet deadlines and provide excellent customer service


• Maintain strong links and working relationships with internal customers


• Promote and lead by example on equality, diversity and inclusion


• Contribute to improving and implementing new/revised processes


• Ensure adherence to data security and protection policies and processes

• To uphold the vision and values of the emh group and emh homes


• To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered


• To ensure a safe working environment in accordance with Health and Safety Regulations


• To attend fire drills and staff meetings


• To attend training events as required


• To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer


• To respect the confidential nature of personal information


• To recognise and promote emh group’s Equality and Diversity Strategy

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Business Administrator Level 3 Apprenticeship Standard


• Functional skills in maths and English if required


• Internal relevant training courses as required for the job

Desired skills and personal qualities

• Communication skills


• IT skills


• Attention to detail


• Organisation skills


• Customer care skills


• Problem solving skills


• Administrative skills


• Logical


• Team working


• Initiative


• Non judgemental


• Patience

Qualifications

• GCSE English (Grade 4 and above) desirable


• GCSE Maths (Grade 4 and above) desirable

Other Requirements

It is important that the successful candidate can respect the confidential nature of personal information and privacy. This is a hybrid role offering a combination of working in the Head Office in Coalville and working from home. It is a very busy environment. This post is subject to DBS clearance.

About the Company

emh group is an independent, profit-for-purpose organisation that provides high quality, affordable homes and support services. Today, we have more than 21,000 properties in more than 40 local authority areas across the region and we provide care and support to hundreds more customers. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. We offer a friendly, open environment and encourage professional development among all our employees.

Address

Memorial House, Whitwick Business Park, Coalville, Leicestershire, LE67 4JP

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.