Customer Service Practitioner Apprentice – Celebrity Stores Ltd

Summary

We are excited to offer a fantastic apprenticeship opportunity at Celebrity Stores for a passionate and driven individual looking to pursue a career in fashion retail and social media. This apprenticeship will be based in Cannock, where you’ll gain hands on experience, develop professional skills and become a key part of the team.

 

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

 

What you'll do at work

Key responsibilites:

• Customer service


• Merchandising


• Sales


• Social media content


• General housekeeping


• Help run social media pages

 

Where you'll work

22 BROAD STREET
CANNOCK
WS11 0DA

 

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

 

Training provider

P.T.P. TRAINING LIMITED

 

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

 

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.


• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or


• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.


• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.


• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.


• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.


• Demonstrate patience and calmness.


• Show you understand the customer’s point of view.


• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.


• Maintain informative communication during service recovery.

 

Training schedule

• Customer Service Practitioner Level 2


• Functional Skills Maths and English if required

 

More training information

You will have an assigned, dedicated 1-to-1 tutor to support you throughout the apprenticeship.

There will be 6 workshops to complete on a monthly basis. All workshops are available online with a full day delivery and at the end of every workshop, each individual will be set work-related tasks to be completed:

• Communication and Personal Development


• Knowing your Customers


• Understanding organisations, systems and resources


• Meeting regulations, role and responsibilities


• Customer Expectations


• Product, Service (Right 1st Time)

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)


• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

 

Skills

• Communication skills


• Attention to detail


• Organisation skills


• Customer care skills


• Problem solving skills


• Team working


• Creative


• Initiative


• Non judgemental


• Patience

 

Other requirements

• Dress code all black smart


• Punctuality


• Flexibility with hours as the business requires it

 

About this employer

At Celebrity Stores, we specialise in creating unforgettable prom experiences. We are one of the largest prom shops in the UK base in Cannock, Staffordshire. We are a a passionate team dedicated to helping young people find their dream prom dresses. We pride ourselves on excellent customer service, supportive and fun environment. Join us to be part of our team.

http://www.celebritystores.co.uk/ (opens in new tab)

 

Company benefits

• Access to ongoing mentoring.


• You’ll also gain hand on experience in fashion retail.