Customer Service Apprentice – Allsopp & Associates (VAC1000292210)

Brief Overview of the Role

We have an exciting opportunity for a Customer Service Apprentice to join our friendly dental practice. In this role, you will be the first point of contact for patients, providing exceptional reception support and customer care. This is a fantastic chance to develop your customer service skills and start your career in a professional environment.

Duties to Include

The role of a Customer Service Apprentice is to provide exceptional support at the reception and ensure the smooth running of the dental practice.

This includes but is not limited to:

• Greeting patients in a polite, professional, and courteous manner.


• Managing appointment bookings and patient records on the computer system.


• Handling telephone enquiries and providing excellent customer service.


• Supporting the dental team by ensuring patients feel welcome and informed.


• Maintaining a clean and organised reception area.


• Processing payments and handling administrative tasks efficiently.

You will be earning while learning during your apprenticeship. The dental practice will provide you with practical knowledge and experience to excel in customer service, while the training provider (Performance Through People) will deliver the theoretical aspects of the course.

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Level 2 Customer Service Practitioner Apprenticeship


• Functional skills may be required for maths and English

Desired skills and personal qualities

• Communication skills


• IT skills


• Organisation skills


• Customer care skills


• Problem solving skills


• Team working


• Non judgemental


• Patience

Qualifications

• GCSE English (Grade 4) desirable


• GCSE Maths (Grade 4) desirable

Essential Requirements

Candidates will need to pass a DBS check to start the role.

About the Company

A private/NHS Walsall dentist where you will walk in and walk out smiling. If your dental fear is holding you back from getting the dental treatment you need, we are experienced in treating nervous patients and have various forms of sedation to help where needed. Dr Allsopp alone has been practicing for more than 25 years and completed thousands of dental implant and orthodontic cases. Other doctors at our practice like Dr Mandeep Soorae also bring several years of expertise to our team. Dr Soorae and Dr Allsopp have both trained extensively with the globally renowned Straumann company to learn the very best dental implant techniques. The practice has been awarded the status of Straumann Gold+ Providers and we are Invisalign Diamond Apex Providers.

Address

26 BRIDGE STREET

WALSALL

WS1 1HR