Apprentice Technical Support & Logistics Assistant – Rota Spa (VAC1000327668)

Are you a motivated individual with a Level 3 qualification (a BTEC or equivalent) who enjoys solving problems, learning new skills, and delivering excellent service? Would you like to develop your knowledge of technical support, and logistics, as part of a friendly supportive team? If so, this apprenticeship is the ideal next step in your career.

What you'll do at work

As an Apprentice Technical Support & Logistics Assistant, you'll gain a broad understanding of how our products work and how we support customers.

You'll learn to assist with technical enquiries, plan deliveries, schedule service work, and update customer records in our CRM system.

This is a varied role that combines customer communication with logistical coordination, working closely with colleagues in our service, engineering, and delivery teams.

Full training and support will be provided throughout your apprenticeship.

Key Responsibilities

• Learn how hot tubs are built and operate to provide helpful technical support and troubleshooting advice


• Assist customers by phone and email in a clear, friendly, and a professional manner


• Process parts enquiries and sales, helping customers find the right solutions


• Organise pre-delivery assessments and help coordinate the delivery schedule and route planning


• Assist in scheduling engineers for service and maintenance work


• Keep customer records up to date using our CRM system


• Support internal teams and help ensure efficient, smooth operations across departments

From time to time, you may be required to perform other duties as requested by your Line Manager, and whilst not listed above, these duties will be appropriate to the level of responsibility held and to the scope of the role as defined.

The training you will be getting

• Business Administrator Level 3

Desired skills and personal qualities

• Communication skills


• IT skills


• Attention to detail


• Organisation skills


• Customer care skills


• Problem solving skills


• Presentation skills


• Administrative skills


• Number skills


• Analytical skills


• Logical


• Team working


• Initiative


• Non judgemental


• Patience

Qualifications

• GCSE English (Grade 4 and above)


• GCSE Maths (Grade 4 and above)

About the Company

RotaSpa is a family-run, award winning British business based in Sutton Coldfield. Founded in 2003 to meet the need for UK made hot tubs, we've since become he country's only hot tub manufacturer - delivering thousands of units to homes, retailers, holiday parks, and hire companies across the UK. We take pride in our innovation, attention to detail, and outstanding customer service, and we believe in investing in our people to help them grow.

Company Benefits

Full training, guidance throughout your apprenticeship. A welcoming team environment, opportunities to develop skills. 28 days holiday including bank hols. Company pension (if eligible). Free on site parking. Branded workwear/staff events.

Address

Unit 1, 35 Boldmere Road, Sutton Coldfield, B73 5UY