Money Matters Apprentice – East Midlands Housing and Regeneration Ltd

Summary

An excellent opportunity has arisen for an apprentice to work for emh in the Money Matters Team, based at our Coalville office. This varied and exciting role will enable you to develop a wide range of skills and experience in general administrative tasks.

 

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

 

What you'll do at work

An excellent opportunity has arisen for an apprentice to work for EMH in the Money Matters Team, based at our Coalville office.

This varied and exciting role will enable you to develop a wide range of skills and experience in general administrative tasks, such as maintaining and updating spreadsheets and databases, handling printing, scanning, and postal duties. Additionally, you will engage with customers via phone and email.

If you have a passion for delivering a great service and an interest money management, this may be a perfect opportunity.

Full training will be provided in line with the company’s standard operating procedures.

Principal Duties and Responsibilities:

Providing general administrative support including:

• Writing and sending emails, letters and electronic messages


• Printing


• Scanning documents


• Basic data entry into our software systems


• Updating spreadsheets

Customer Service:

• Answering the telephone and making outbound calls


• Booking appointments and appointment management


• Supporting tenants to set up email accounts and actively use our customer self service portal


• Ordering items and processing invoices


• Adhering to data protection and confidentiality requirements

Special Instructions

• To uphold the vision and values of the emh group and emh homes


• To attend fire drills and staff meetings


• To attend training events as required


• To recognise and promote emh group’s Equality and Diversity Strategy

Please note:

We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application

The start date for this role is negotiable depending on individual circumstances.

 

Where you'll work

Memorial House
Whitwick Business Park
Coalville
Leicestershire
LE67 4JP

 

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

 

Training provider

P.T.P. TRAINING LIMITED

 

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

 

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.


• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or


• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.


• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.


• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.


• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.


• Demonstrate patience and calmness.


• Show you understand the customer’s point of view.


• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.


• Maintain informative communication during service recovery.

 

Training schedule

• Customer Service Practitioner Apprenticeship Standard


• Functional skills in maths and English if required (those aged 19+ will not need to sit maths and English Functional Skills if they do not already have the exemptions)


• Internal relevant training courses as required for the job

 

More training information

• You will be required to attend 6 workshops - All workshops are available online with a full day delivery and at the end of every workshop, each individual will be set work-related tasks to be completed


• During these sessions, new topics will be taught by your tutor


• Between sessions, you’ll complete self-study tasks spread throughout the week

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)


• Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

 

Skills

• Communication skills


• IT skills


• Attention to detail


• Organisation skills


• Customer care skills


• Administrative skills


• Logical


• Team working


• Initiative


• Non judgemental

 

Other requirements

• This post requires a basic DBS clearance


• This is an office-based job role


• Maths and English Grade 4/C or above or equivalent qualifications are preferred or willingness to work towards is essential

 

About this employer

We are one of the largest providers of affordable housing and care services in the East Midlands, operating across more than 40 rural and urban local authority areas.

Our commitment to delivering excellent services and providing safe, secure homes underpins everything we do.

Working closely with our residents and partners, we aim to build up to 500 new, high-quality homes each year for rent and shared ownership. We also provide care and support services, including nursing care, Extra Care independent living and supported living – ensuring people can live well, safely and independently in homes that meet their needs.

Alongside this, we continue to strengthen our service delivery by tackling homelessness, investing in apprenticeships jobs, training, skills and enterprise, promoting financial inclusion and delivering energy‑efficiency programmes.

Equality and diversity sit at the heart of our work, guiding both our services and the way we support the communities we serve.

https://www.emh.co.uk (opens in new tab)

Company benefits

• Competitive salary


• Pension scheme


• Health cash plan


• 39 days annual leave (inc statutory days), increasing to 44 days with length of service


• Training/development opportunities

Disability Confident 



A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.