Bereavement Services Apprentice – North Northamptonshire County Council

Summary

To contribute to a high quality and effective service within the Council's Bereavement Services functions including burials and cremations, cemetery grounds, closed churchyards, and public health funerals to ensure the council provides services which both meet the needs of its customers and are responsive to market opportunities.

 

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.

 

What you'll do at work 

• Assist and support in all duties in accordance with all current legislation, guidance and best practices including accurate record keeping in line with policies and procedures


• As required, carry out administration functions including covering reception, processing documentation and payments, inputting details into databases and documents, answering the telephone and other duties as considered suitable by the Bereavement Services Manager


• Assist in ensuring that the highest standards of cleanliness are maintained throughout the sites including cleaning ceremony rooms, chapels, the crematory, customer facilities, and all other areas internally and externally as required


• Report any defects to the Bereavement Services Senior Officers or Manager as soon as possible


• Assist and support in locating and identifying graves for excavation by the ground's maintenance service


• Receive and process statutory documentation where necessary, to ensure that the wishes of service users are met


• Assist in updating records of inspections of memorials to ensure compliance with health and safety standards and current guidance

 

Where you'll work

Warren Hill Crematorium
Warren Hill
Kettering
NN16 8XE

 

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

 

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

 

Training schedule

• Business Administration Level 3 Standard


• Relevant workplace training

 

More training information

Your programme will be delivered online, with the following structure:

• 9 workshops which will be delivered on-line on a monthly basis.


• During these sessions, new topics will be taught by your tutor.


• Between sessions, you’ll complete self-study tasks spread throughout the week


• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

Requirements

Essential qualifications

GCSE in:

• English (grade C/4 or above)


• Mathematics (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

 

Skills

• Communication skills


• Calm methodical work ethic


• Precise and accurate


• Organised


• Competent in Word


• Competent in Excel


• Competent in use of databases

 

Other requirements

• 6 months customer service experience is essential for this role,


• Competent in the use of Microsoft products especially Word and Excel,


• How will you travel to work?

 

About this employer

North Northamptonshire Council is the unitary local authority responsible for delivering public services across the areas of Corby, East Northamptonshire, Kettering, and Wellingborough.

As a unitary council, it manages services such as council tax, waste and recycling, housing, planning, roads and transport, education, libraries, and adult and children’s social care.

https://www.northnorthants.gov.uk/ (opens in new tab)

 

Company benefits

• Opportunities to develop skills, knowledge and potential in a large unitary council


• Generous leave entitlement


• An Employee Assistance Programme, Employee Benefits Scheme, and wellbeing support

 

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.