Post Sales Administration Apprentice – Experienced Energy Solutions

Summary

The Post Sales Apprentice will support the Customer Service Experience Manager within Experienced Energy Solutions (EES). This role plays a key part in supporting both new and existing customers, ensuring a smooth post-sales journey and high-quality customer experience.

 

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.

 

What you'll do at work

The Post Sales Apprentice will support the Customer Service Experience Manager within Experienced Energy Solutions (EES). This role plays a key part in supporting both new and existing customers, ensuring a smooth post-sales journey and high-quality customer experience.

The successful candidate will work closely with energy suppliers and the EES Sales team, helping to manage post-sale processes and maintain strong working relationships across the business.

Key Responsibilities:

• Support the Customer Service Experience Manager with post-sales activities


• Assist with onboarding and ongoing support for new and existing customers


• Liaise with energy suppliers to ensure accurate and timely processing


• Work closely with the Sales team to support contract handovers


• Maintain accurate records and ensure tasks are completed within agreed deadlines

 

Where you'll work

Ventura Park Road
Tamworth
B78 3HL

 

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

 

Training course

• Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

 

Training schedule

• Business Administration Level 3 Standard


• Relevant workplace training


• Functional Skills if required

Your programme will be delivered online, with the following structure:

• 9 workshops which will be delivered on-line on a monthly basis


• During these sessions, new topics will be taught by your tutor


• Between sessions, you’ll complete self-study tasks spread throughout the week


• You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)


• Math's (grade 4 and above)


• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

 

Skills

• Communication skills


• IT skills


• Attention to detail


• Organisation skills


• Customer care skills


• Administrative skills


• Logical


• Team working


• Initiative

 

About this employer

It can be overwhelming when looking for the right energy supplier for your business. How do you ensure they are honest, transparent, and can offer the right support and advice? At Experienced Energy Solutions, we use over 30 years of combined industry experience to do this for you. Strategic energy purchasing solutions Our trading team monitor the energy market closely, ensuring we can offer the most relevant and up-to-date advice for making strategic purchases on your energy spend. We offer numerous services to ensure your business is getting the most out of your energy partnership, including • insight from our expert energy procurement team, • access to our flexible energy buying groups, • peace of mind through our bill validation service, and • use of our in-house energy management platform. Passionate about sustainability We are not just an energy comparison service; we help drive down energy consumption sustainably. As well as finding the right energy supplier for your business, we create a long-term sustainable energy plan for each of our clients. Alongside Experienced Energy Solutions, our sister company Experienced Solar & EV Solutions (ESEV) provides the very best sustainable energy solutions for our customers. Take a look at the ESEV website to find out why we are different in the Solar & EV charge point field, and how we can buy back your excess generated energy.

https://www.experiencedenergy.co.uk/ (opens in new tab)

 

Company benefits

Company Provide: Laptop, Printer.

Holiday Entitlement: EES offer 21 days annual leave + bank holidays and offer an additional days holiday for ‘Birthday’ leave.