Warehouse & Samples Coordinator Apprentice – Rug Couture Ltd

Summary

This apprenticeship is a hands-on mix of warehouse work and samples management. It's an exciting change to learn new skills, be part of a supportive team, and start building a career in a busy and growing industry.

Work

We're a small, ambitious team looking for a highly organised, smart, motivated person to join us. This role starts part-time with scope to increase hours as we expand.

The role: 

A hands-on blend of warehouse operations and samples management.

Samples:

• Prepare and package rug samples ready daily for Royal Mail dispatch


• Follow up with customers by phone and email to confirm receipt, offer help, and convert interest into orders


• Keep the samples area impeccably organised and well-stocked

Warehouse: 

• Receive deliveries, check goods, and prepare rugs for dispatch


• Wrap and package rugs securely, booking shipments through the DHL web portal


• Keep the warehouse tidy, safe, and efficient

Where you'll work

Unit 1 Gregston Industrial Estate, Birmingham Road, Oldbury, West Midlands, B69 4EX

Training

Apprenticeships include time away from working or specialist training. You'll study to gain professional knowledge and skills.

Training Course

Customer Service Practitioner Level 2

Understanding apprenticeship levels (opens in new tab)

What You'll Learn

• Use a range of questioning skills, including listening and responding in a way that build rapport, determines customer needs and expectations and achieves positive engagement and delivery


• Depending on your job role and work environment: use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or


• Depending on your job role and work environment: use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions


• Depending on your job role and work environment: use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.


• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.


• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.


• Demonstrate patience and calmness.


• Show you understand the customer’s point of view.


• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.


• Maintain informative communication during service recovery.

Training Schedule

• Customer Service Level 2 Standard


• Relevant workplace training


• Functional Skills if required

Requirements

Desirable qualifications

GCSE in:

• English (grade C/4 or above)


• Mathematics (Grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills


• IT skills


• Attention to detail


• Organisation skills


• Administrative skills


• Team working


• Non judgemental

Other Requirements

About You • Ultra-organised & detail-driven — you like clear systems and neat shelves. • Tech-savvy — confident with Word, Excel, and email every day. • Great communicator — comfortable calling customers and writing clear emails. • Proactive — you spot what’s needed and get it done. • Team-minded — reliable, supportive, and happy to help where needed. • Bonus: any coding or web experience (not essential) — with opportunities to grow in this area if you’re interested.

About this employer

Rug Couture Limited has operated since 2006. With two established brands – rugcouture.com and naturalrugstore.co.uk – we’re entering a strong period of growth. Our ambition: become one of the world’s leading e-commerce flooring companies within the next two years.

https://www.rugcouture.com/ (opens in new tab)

Company benefits

Small, close-knit team with big ambitions. Varied work across customer engagement, logistics, operations plus optional digital projects. Training provided, we’ll set you up to succeed. Real opportunity to grow with the company as we scale.