Customer Service Apprentice – T Cox Opticians Ltd

Summary

A great opportunity has come up for the successful candidate to join our friendly team at T. Cox, Ward End. As an apprentice you will be providing the customer service element to the Opticians, liaising with customers and colleagues within the building.

 

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on-experience.

 

What you'll do at work:

As an apprentice, you'll work at a company and get hands-on-experience. You'll gain new skills and work alongside experienced staff.

The duties required by this role include:

• Reception duties


• Assisting patients in choosing glasses


• Invoicing


• Sales


• Helping in the onsite optical labratory

 

Where you'll work

565 Washwood Heath Road, Birmingham, B8 2HB

 

Training

Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills.

 

Training Course

Customer Service Practitioner (Level 2)

Understanding apprenticeship levels (opens in new tab)

 

What you'll learn

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery


• Depending on your job role and work environment: use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or


• Depending on your job role and work environment: use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions


• Depending on your job role and work environment: use an appropriate 'tone of voice' in all communications, including written and digital, that reflect the organisation's brand


• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation


• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines


• Demonstrate patience and calmness


• Show you understand the customer's point of view


• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations


• Maintain informative communication during service recovery

 

Training Schedule

• Customer Service Level 2 Apprenticeship Standard


• Relevant workplace training


• Functional Skills if required

 

More training information 

• You will be required to attend 6 workshops - All workshops are available online with a full day delivery and at the end of every workshop, each individual will be set work-related tasks to be completed


• During these sessions, new topics will be taught by your tutor


• Between sessions, you'll complete self-study tasks spread throughout the week

 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 and above)


• Math's (grade 4 and above)


• Share if you have any other relevant qualifications and industry experience. The apprenticeship

 

Skills

• Communication skills


• IT skills


• Attention to detail


• Organisation skills


• Customer care skills


• Administrative skills


• Logical


• Team working


• Initiative


• Non judgmental


• Patience

 

About this employer

T.Cox Opticians is an independent family practice, specialising in ophthalmic healthcare We have 2 branches, one based in Castle Bromwich and one in Ward End. Both practices have been established for over 30 years. We believe in delivering outstanding customer service. That means listening more carefully, empathising with your issues, passing on the wealth of our knowledge and delighting you with the best service possible Our commitment is to deliver exceptional quality eye care with personal, friendly service, providing genuine advice and help to suit your needs. We recommend you the best in frames and lenses, if they are required, and will guide you on the choices available to you so that you are completely happy with your new eyewear or contact lenses. We offer value for money, personal service and the highest quality products.

https://tcoxopticians.com/ (opens in new tab)