Proactive Customer Care

COURSE OBJECTIVES

This interactive session enables you to contribute meaningfully to the customer care process. This is achieved by helping you understand the contribution that you can make in enhancing the customer care function through the development of a customer focussed attitude.

COURSE OUTLINE

By the end of the course you will be able to;

•  Explain why your business needs excellent customer care
•  Acknowledge the perceived value and emotional considerations of customers
•  Develop a customer focussed attitude
•  Demonstrate customer care skills, attitudes and behaviours
•  Eradicate the causes of poor customer care
•  Build rapport with the customer
•  Apply customer care principles when dealing with difficult situations e.g. handling complaints and problems