Increase your Sales Through Customer Service

COURSE OBJECTIVES

Whether you are in the office or working on site at the customer’s premises there are many opportunities to generate extra business, yet most staff don’t feel comfortable doing it. Today’s selling though, isn’t about pressurising people into buying things they don’t want, it’s about helping people find solutions to their problems. This workshop will help you understand how to manage the soft sell process. It is designed to help you turn opportunities into business and to build your confidence in selling situations.

COURSE OUTLINE

By the end of the workshop you will;

• Understand the principles of selling and why is it so important to your business
• Open a sales conversation professionally
• Identify needs through good exploration of the customer’s situation
• Suggest solutions and make proposals
• Match benefits to the customer’s needs
• Understand why people buy benefits and not features
• Deal with objections and barriers to the sale
• Get the sale by closing it effectively  
• Build your confidence