Problem Solving & Decision making

COURSE OBJECTIVES

This course has been designed to provide you with the key components of a logical and systematic problem solving process and allow you to make informed objective decisions and create action plans to implement change.

COURSE OUTLINE

By the end of this course you will be able to:

• Interpret and apply the process for problem solving and decision making
• Identify and define the route cause to a problem; both independently and as a work group
• Carry out effective investigations and gather appropriate information to aid the problem solving process
• Generate and explore appropriate options
• Make effective decisions
• Implement solutions
• Create workable action plans
• Judge the limitations to your problem solving and decision making capability