This workshop has been designed to develop your personal communication skills when dealing with customers and colleagues. The course looks to help you improve your interpersonal skills and arrive at desired outcomes.
By the end of the workshop you will be able to;
- Present yourself publicly making sure that the first impression counts
- Effortlessly create rapport in just a few minutes
- Understand the impact of your own behaviour on yourself and others and learn how to manage the behaviours of others
- Negotiate more effectively and arrive at a pre-determined outcome
DURATION: Half Day