This workshop has been designed in order to provide you with an understanding of assertiveness, the course will encourage you to reflect on your own behaviours at work and understand the impact that these behaviours have on you and those around you.
By the end of the workshop you will be able to;
- Determine where you are on the assertiveness spectrum and the implications this is having on you and your team
- Examine more clearly why we are often unassertive and the simple steps you can take to become more assertive
- Apply simple assertiveness techniques
- Demonstrate strategies for effectively dealing with conflict and how to manage those difficult people and difficult situations
DURATION: Half Day