During your induction you will have been given a copy of the Learner Handbook which provides you with a wealth of information, including how to contact us, understanding your learning journey, looking after your welfare and general rules and requirements. We hope that you will find the handbook a useful resource as you progress on your learning journey with us.
HEALTH & SAFETY
Your health and safety is very important to us and if you are on a government-funded programme, we will have provided you with a Be Safe Booklet which has been designed to provide you with an introduction to health, safety and welfare in the workplace. Everyone has a right to work in a place where risks to your health and safety are properly controlled and your welfare protected. The booklet will help you to understand what should happen your workplace while you are learning and a copy will have been given to you during your induction.
During your time with us, you may wish to access other sources of information to support you in your life or work. We hope that our Information directory provides you with useful links to a wide variety of information from Careers to Safeguarding.
INFORMATION, ADVICE AND GUIDANCE
Throughout your learning journey, we will provide you with information, advice and guidance throughout your learning programme and after you have completed your programme of learning, we will assist you with your next steps. Details of our IAG service is available on the main website by clicking here.
Your views are very important to us and your feedback will help us to continually meet your needs and improve our services. We will be asking you to complete a short survey at the beginning, middle and end of your journey with us. For more information click here.
You do not have to wait to complete a survey to let us know what you think of our service. We have a compliment, concerns, suggestions and complaints process that you can use at any time. For futher information click here.
INITIAL ASSESSMENT & FUNCTIONAL SKILLS
Functional Skills are essential skills needed for English, Maths and ICT, vital for young people and adults to participate in life, learning and work. Completing an initial assessment identifies any skills gaps enabling us to address these through targetted training and ultimately successful completion of your learning programme. We use an on-line assessment tool called SkillsBuilder which can be accessed via the link at the top of the page.