If you have a suggestion or compliment...............
- Step 1 - Get in touch by using any of the methods listed on our contact us page, speak directly to a member of staff at one of our centres or complete one of our Compliment, Concerns, Suggestion or Complaints forms available within each of our reception areas.
- Step 2 - We will acknowledge your suggestion within 5 working days.
If you have a complaint or concern.................
- Step 1 - Get in touch by using any of the methods listed on our contact us page, speak directly to a member of staff at one of our centres or complete one of our Compliment, Concerns, Suggestion or Complaints forms available within each of our reception areas.
- Step 2 -We will acknowledge your complaint immediately and where possible, we will try to give you an answer there and then. If not, we will arrange for the problem to be investigated. We will respond to you within 5 working days. Where a response is not possible at this stage, we will contact you and advise how long our investigations are likely to take.
- Step 3 - In the unlikely event that your complaint is not resolved to your satisfaction, please contact the Managing Director of Performance Through People.
Your Views are Important to Us
- If we have provided you with excellent service please let us know or if you have a suggestion for improving our service to you, we welcome your ideas.
- If we do not deliver the standard of service you expect, or if we make a mistake, we want to know. We will investigate the situation and set about putting things right as quickly as possible. Where appropriate, we will also take steps to avoid making similar mistakes in the future.
